Receptionists (General)

What the job involves

• Greets and welcomes visitors, and directs them to the appropriate person
• Arranges and records details of appointments
• Answers inquiries and provides information on the goods, services and activities of the organisation
• Answers, connects and transfers telephone calls
• Receives and resolves complaints from clients and the public
• Receives and distributes correspondence, facsimile messages and deliveries
• Maintains the reception area
• Advises on and arranges reservations and accommodation
• May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying

Key values of workers in Receptionists (General)

• Support

  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Achievement

  Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

• Independence

  Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

• Working Conditions

  Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

• Recognition

  Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Top skills required for workers in Receptionists (General)

• Active Listening

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Service Orientation

  Actively looking for ways to help people.

• Reading Comprehension

  Understanding written sentences and paragraphs in work-related documents.

• Critical Thinking

  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Social Perceptiveness

  Being aware of others' reactions and understanding why they react as they do.